Delivery

Registration and Ordering

To order products on kd.internetprodavnice.rs, registration is not mandatory. We only require a valid email address in order to send you an order confirmation. When ordering as a guest without a registered account, you have what is known as "Guest customer" status. As a guest customer, you are not eligible for discounts occasionally offered to registered customers.

If you choose to register as a customer, the required information includes: name, last name, address, postal code, city, phone number, and a password that you can use to log in to our online store. Your data is strictly protected, and only authorized personnel who need it to fulfill our obligations have access to it.

In accordance with European data protection laws, you always have access to all your personal data stored with us. You can download them at any time from the "my account" section, where you can also request their removal from our website if you so choose.

From this "my account" page, you can also update your information if any changes occur after registration. If you have not subscribed to our news or become a member to receive discount coupons and save on every purchase, you can also do so from this page.

If you forget your password, you can request a new one by clicking on the "Forgot your password?" link, and we will send you a link to change your password to your email address.

Can I change my order if I change my mind?

Yes, technically you can call by phone and make changes to your order if your order has not been sent yet or if the preparation of your food has not started, for example, if the pizza you ordered is already in the oven.

How can I know when my order has been shipped?

As soon as you place an order, you will automatically receive an email notifying you that your order has been successfully received. Similarly, when we hand over the products to the courier service (taxi), you will also receive an email informing you that we have sent your products, and they are on their way to you.