Complaints of Goods and Returns
In the case of a complaint regarding food, please notify us within a few hours of receiving the shipment. For product returns, the customer is required to submit a valid complaint via email to the company's email address for the product in question or by phone to the company's phone number. In order to quickly identify the specific order that the customer is complaining about, please provide the order number, invoice number, and your contact information. The company receiving the complaint will promptly acknowledge receipt of the complaint via email, and a response must be provided as soon as possible but no later than 15 (fifteen) days from the date of the complaint.
In the case of a valid complaint, the customer has the right to terminate the contract with a refund of the amount paid or a replacement with a correct, undamaged, and valid product.
The company to which the complaint is directed will accept the return of damaged, defective, or incorrectly delivered goods at its own expense, provided that the complaint is valid and the customer has not influenced the product's condition, damage, or any defects.
In the case of a valid complaint, the cost of replacing the product with a new one will be borne in full by the company to which the complaint is directed.
The customer has the right to make a complaint and request a return of the goods in the following cases:
Delivered goods that were not ordered.
Delivered goods with errors or damage not caused during transport.
Upon receiving the goods, it is the customer's responsibility to verify the correctness of the order. Please compare the received products with the invoice, and if anything is missing, immediately inform your delivery person, as we do not accept subsequent claims.
If a product has a hidden defect (which could not be detected during inspection upon receipt) that the customer discovers upon opening the product, the customer has the right to unilaterally terminate the contract and request a refund, product replacement, defect correction, or a price reduction.
In the case of a complaint, damage during delivery, data transfer errors, or any other defects, please report it within 24 hours of receiving the shipment. The customer is responsible for submitting the complaint to the company responsible for the product either via email or phone. You can find the contact information for that company on their website's contact page.
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